Privacy Policy

Oriental Cars is a trading name of Delvek Solutions Limited ("we", "us"). Last updated: 29 September 2026.

1. What we do

Oriental Cars sells vehicles online. We use an automated assistant to answer questions about our cars and to help customers who contact us through Facebook Messenger, Instagram direct messages and WhatsApp.

2. Information we collect

When you message us, we receive the content of your messages, your name and profile details as shared by the messaging platform, and your platform user ID. On WhatsApp we also receive your phone number. We record which vehicles you asked about and any details you choose to give us, such as your budget or preferred contact time.

3. How we use it

We use this information only to reply to your enquiries, give you vehicle information and prices, arrange viewings, follow up on your interest, and improve our service. We do not sell your information.

4. Automated replies and service providers

Replies may be generated with the help of AI tools. Your messages may be processed on our behalf by Meta (Facebook, Instagram and WhatsApp) and by Google (our AI and record-keeping tools). These providers handle data under their own terms and privacy policies.

5. How long we keep it

We keep conversation records for 12 months after your last message, unless you ask us to delete them sooner.

6. Your rights

You may ask us to tell you what we hold about you, correct it, or delete it. To request deletion, see our Data Deletion page.

7. Security

We limit access to conversation records to authorised people and use reputable providers to store data. No system is perfectly secure, but we take reasonable steps to protect your information.

8. Contact

Delvek Solutions Limited (trading as Oriental Cars), Uchumi house Juja, Kiambu, Kenya.
Email: privacy@delveksolutions.co.ke